Are you a sports fan with an interest in the online gaming industry? Be part of a high-energy team supporting a popular betting application. Your role will involve assisting customers with account management, payment inquiries, and troubleshooting issues to ensure a seamless user experience.
Key Responsibilities:
– Respond to customer inquiries through various channels (phone, email, and chat).
– Resolve issues related to user accounts, deposits, and withdrawals.
– Provide guidance on app features and betting options.
– Monitor and escalate technical issues as needed.
– Ensure compliance with regulatory requirements and company policies.
Requirements:
– Native-level Portuguese proficiency.
– Strong analytical and multitasking skills.
– Ability to handle challenging situations with professionalism.
– Willingness to work on a 24/7 rotational schedule, including night shifts.
– Prior experience in customer service or online gaming is an advantage.
Compensation:
– Base Salary: €870 x 14 months
– Performance Bonus: €80 per 12 months
– Meal allowance: 7,23€ per workday (paid in meal card)
Benefits:
– Initial and ongoing training sessions.
– Work in a modern and inclusive workplace.
– Health insurance: Since day 1 upon monthly payment – Free after 6 months of contract
If you are interested and immediately available, apply NOW by sending your CV in English to [email protected] with the subject line “Portuguese-Speaking CS Lisbon”
